LIVING THE STEAM

This Privacy Policy applies to all personal information collected by Steam Roller Co. (we, us or our) via the website located at www.steamrollerco.com.au (Website).

1. What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:

name, 

address, 

email address, 

phone number.

2. Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and

(b) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

(a) for the primary purpose for which it was obtained;

(b) for a secondary purpose that is directly related to the primary purpose; and

(c) with your consent or where required or authorised by law.

3. How we collect your Personal Information

(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.

(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

(c) We use different types of cookies including essential cookies for Website functionality,

analytical cookies to improve user experience, and marketing cookies that may be set by third parties.

(d) Third-party cookies are subject to their respective privacy policies, which we encourage you to review. Steam Roller Co. is not responsible for third-party privacy practices or compliance with privacy laws. However, we take reasonable steps to ensure third-party service providers comply with privacy obligations through contractual requirements. You can review third-party privacy policies directly, opt-out through their settings, disable third-party cookies in your browser, or contact us for assistance.

(e) Non-essential cookies are only deployed after you provide active consent via our cookie banner. Essential cookies for Website functionality are deployed automatically. You can withdraw consent and manage cookie preferences through your browser settings at any time.

(f) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.

(g) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

4. Purpose of collection

(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.

(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

(d) You may withdraw your consent to receive direct marketing material at any time by using the unsubscribe mechanism provided in our communications or by contacting us directly. We will process your withdrawal request within [10] business days and maintain records of all consent withdrawals in accordance with the Spam Act 1999 (Cth).

5. Security, Access and correction

(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.

(b) The Australian Privacy Principles:

(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and

(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

(d) We will respond to your access or correction request within [10] business days, providing either the requested information, confirmation of corrections made, or written reasons if access cannot be granted. For complex requests, we will notify you within [10] business days and provide a revised timeframe not exceeding [30] days from your original request.

(e) We implement the following security measures to protect your Personal Information: (i) SSL encryption for data transmission; (ii) password-protected access to customer databases; (iii) regular security audits and updates; and (iv) restricted access to Personal Information based on business need.

(f) We retain different categories of Personal Information for specific periods based on legal requirements and business purposes: (1) customer contact information for [3] years from last interaction; (2) transaction records for [5] years for tax and accounting purposes; (3) marketing consent records for [1] year from withdrawal or as required by the Spam Act 1999 (Cth); and (4) website analytics data for [12] months. After these periods, we will securely destroy or de-identify the information within [30] days unless legal obligations require longer retention.

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by the Director and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Documentation and Response Timeline

Our privacy team will investigate your complaint and maintain detailed records of all communications and findings. We aim to resolve all privacy complaints within 10 business days. If additional time is required, we will notify you in writing.

8. Overseas transfer

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

9. How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: info@steamrollerco.com.au.

10. Data Breach Notification

If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will notify you without unreasonable delay. Our notification will include details of the breach, the information likely to be at risk, steps we are taking to address it, and your rights. We will also notify the Office of the Australian Information Commissioner where required by law.